FAQ

Frequently Asked Questions

 

Ordering & Payment

What payment methods do you accept?
We accept Cash on Delivery (COD), as well as [bank transfer / credit & debit cards / JazzCash / Easypaisa].

Can I place an order via WhatsApp or Instagram?
Yes, DM us on Instagram @Aurel or WhatsApp us at 03398123485, and our team will assist you with your order.

Do you charge extra for Cash on Delivery?
Yes, Shipping Charges apply.

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Shipping & Delivery

Which cities do you deliver to?
We deliver nationwide across Pakistan, including Karachi, Lahore, Islamabad, and all major cities.

How long does delivery take?
Orders are typically delivered within 2–5 business days depending on your location. Major cities usually receive orders faster than remote areas.

What are the delivery charges?
Flat rate of Rs. 100, free on orders above Rs. 3,000.

How can I track my order?
Once your order is shipped, you'll receive a tracking number via SMS/email/WhatsApp to track your parcel through our courier partner.

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Returns & Exchanges

What is your return/exchange policy?
We accept returns/exchanges within 7 days of delivery, provided the item is unused, unworn, and in its original packaging.

Do you offer refunds?
Refunds are processed within 7–10 business days after receiving the product.

What if I receive a damaged or wrong item?
Please contact us within 24–48 hours of delivery with photos/videos of the item, and we'll arrange a replacement or refund at no extra cost.

Who pays for return shipping?
If the item is defective or incorrect, we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.

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Care Instructions

How do I take care of my jewelry?

• Keep away from water, perfume, and lotion
• Store in a dry place or the pouch/box provided
• Avoid direct contact with sweat for prolonged periods
• Clean gently with a soft, dry cloth

Can I wear this jewelry while showering or swimming?
We recommend removing your jewelry before showering, swimming, or exercising to maintain its finish and longevity.

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Other

Do you offer gift wrapping?
Yes, Extra charges may apply.

How can I contact customer support?
You can reach us via WhatsApp at 03398123485, email at pakistanaurel@gmail.com, or Instagram DM @Aurel.Pakistan