Shipping Policy

At Aurel, we aim to deliver your favorite pieces safely, swiftly, and reliably right to your doorstep anywhere in Pakistan.

1. Delivery Timelines

We process and dispatch orders Monday through Saturday (excluding public holidays).

Location Estimated Delivery Time
Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) 2 to 4 Working Days
Rest of Pakistan (Other cities and remote areas) 4 to 7 Working Days

Note: During sales, peak holiday seasons, or unforeseen weather/political situations, dispatch and delivery times may experience slight delays.

2. Shipping Charges

  • Standard Delivery Fee: Flat PKR 200 – 250 (adjust as per your actual courier rates) across Pakistan.

  • Free Shipping: We offer FREE nationwide delivery on all orders above PKR [Insert Amount, e.g., 3,000 or 5,000].

3. Order Processing & Tracking

  • Order Confirmation: Once you place an order, you will receive an automated confirmation via SMS/WhatsApp or Email.

  • Verification (For CoD): First-time or high-value Cash on Delivery (CoD) orders may require a quick confirmation call or WhatsApp verification prior to dispatch.

  • Tracking Your Order: As soon as your parcel is handed over to our courier partner (e.g., TCS, Leopards, Trax, or CallCourier), you will receive a tracking number via SMS/Email to follow your shipment in real time.

4. Cash on Delivery (CoD) Terms

  • Payment Method: Please keep the exact invoice amount ready in cash when the rider arrives.

  • Inspection Policy: As per standard courier rules in Pakistan, parcels cannot be opened before full payment is handed over to the delivery agent.

  • Parcel Verification: If you receive a damaged or tampered outer box, do not accept the package and contact us immediately.

5. Address Changes & Failed Deliveries

  • Incorrect Address: Please double-check your shipping address and contact number during checkout. If you need to make changes, inform us within 2 hours of placing your order at [Insert WhatsApp/Email].

  • Delivery Attempts: Courier representatives will attempt delivery up to 2 times. If you are unavailable or refuse the parcel without prior notice, the order will be returned to us, and future CoD privileges on your address/number may be restricted.

6. Damaged or Missing Items

We take great care in packing delicate jewelry securely. However, if your package arrives damaged or missing an item:

  1. Record a brief unboxing video before opening the package seal.

  2. Reach out to us via WhatsApp or Email within 24 hours of delivery with your order ID and the video/photos.

  3. Our team will verify the issue and arrange a replacement or resolve it promptly.

7. Contact Us

If you have any questions regarding your shipment, reach out to our team:

  • WhatsApp: 

  • Email: 

  • Hours: Monday – Saturday | 10:00 AM – 6:00 PM (PKT)

E-Commerce Complaints

For queries and concerns, please call or Whatsapp us at 0339-8123485 or drop a message on chat.

Call Timings:

24 hours a day, 7 days a week! Yes, we are here to help 24x7.