Term of Service

Last Updated: July 14, 2026

Welcome to Aurel ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and the purchase of any products from our online store.

By accessing or using our website and purchasing from us, you agree to be bound by these Terms and our [Privacy Policy]. Please read them carefully before placing an order.

1. General Conditions

• Territory: Currently, Aurel primarily delivers and operates within Pakistan. All transactions and prices are listed in Pakistani Rupees (PKR) unless otherwise stated.

• Eligibility: By agreeing to these Terms, you represent that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

• Refusal of Service: We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

• E-Commerce Platform: Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products to you.

2. Product Information & Scope

• Product Catalog: While Aurel is launching primarily as a jewelry store, we reserve the right to expand, modify, or add new product categories (e.g., apparel, accessories, lifestyle items) at any time without prior notice.

• Product Accuracy: We strive to display product colors, textures, and dimensions as accurately as possible. However, actual colors may slightly vary due to screen displays, lighting conditions, or natural material variations.

• Product Care & Usage:

  • Jewelry: Aurel is not responsible for tarnishing, discoloration, or damage resulting from normal wear and tear, exposure to water, perfume, lotion, harsh chemicals, or improper storage.

  • General Products: Products must be used strictly in accordance with their intended purpose and any provided care guidelines.

3. Pricing, Payments & Orders

• Pricing & Currency: All prices are in PKR and are inclusive/exclusive of applicable taxes as indicated at checkout. Prices are subject to change without prior notice.

• Payment Methods: We accept payments via online gateways (Debit/Credit Cards, Bank Transfers, Digital Wallets) and Cash on Delivery (CoD) within eligible cities in Pakistan.

• Cash on Delivery (CoD) Policy: For CoD orders, full payment must be handed over to the courier representative before opening the parcel (unless the courier company offers an official "open parcel" service). Refusing CoD orders without valid cause may result in your address being blacklisted from future orders.

• Order Errors & Cancellations: We reserve the right to decline or cancel any order in the event of stock unavailability, pricing/system errors, or suspected fraud.

4. Shipping & Delivery (Pakistan)

• Delivery Timelines: Delivery typically takes 3 to 7 working days across major cities in Pakistan (e.g., Karachi, Lahore, Islamabad) and slightly longer for remote areas. Delays caused by courier services, weather conditions, or public holidays are beyond our direct control.

• Failed Deliveries: If a parcel is returned to us due to an incorrect address, recipient unavailability, or refusal to pay CoD, re-shipping charges will apply.

5. Returns, Exchange & Refund Policy

Our return and exchange policy lasts 7 calendar days from the date of delivery.

• Eligibility: To be eligible for a return or exchange:

  • You must inform us within 7 days of delivery.

  • Items must be unused, unworn, in their original condition, and in their original packaging with all tags attached.

• Non-Returnable Items:

  • Customized or engraved items.

  • Pierced earrings and select intimate/hygienic items (due to health and safety regulations).

  • Clearance or final sale items.

• Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, you must notify us within 24 hours of delivery with video/photo proof (e.g., an unboxing video).

• Return Process:

  • Contact our support team via WhatsApp or Email at [Insert Contact Details].

  • Unless the item arrived damaged or incorrect, the customer is responsible for shipping the item back to our facility or covering the return courier charges.

6. Intellectual Property

All content on this website—including logos, product photography, text, design layouts, and brand assets—is the exclusive property of Aurel and protected under applicable copyright and intellectual property laws of Pakistan. Reproduction or commercial use without prior written consent is strictly prohibited.

7. Limitation of Liability

Aurel shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. Our total liability for any claim shall not exceed the total amount paid by you for the specific product purchased.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any legal disputes arising out of these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts located in [Insert Your City, e.g., Karachi / Lahore / Islamabad], Pakistan.

9. Contact Information

For any questions, order inquiries, or return requests, please contact us at:

• WhatsApp:  

• Email: info@aurel.com

• Operating Hours: [e.g., Monday – Saturday, 10:00 AM – 6:00 PM PKT]